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Transitioning to a New Kind of Care

History: In 2011, several leading provider agencies came together to ensure that care coordination for individuals with intellectual/developmental disabilities would continue to be managed by experienced provider agencies in an era of Medicaid redesign. To prepare for this transformation, Person Centered Services ran a successful demonstration project to pilot these care coordination services. The pilot program identified gaps in services for the population and helped Person Centered Services develop best practices for the future. The change from Medicaid Service Coordination (MSC) to Care Coordination began July 1, 2018. People that were receiving MSC are now receiving care coordination support in place of the service coordination of the past. People new to OPWDD services will be connected to a Care Coordination Organization as part of the Front Door process.

How is Care Coordination different from MSC Services?

Care coordination builds upon the MSC services of today by delivering:

  • Comprehensive care management
  • Care coordination and health promotion
  • Comprehensive transitional care
  • Individual and family support
  • Referrals to community and social support services
  • Use of health information technology to link to services

Care coordination services can flex to the unique needs of each individual and every environment. The individual is at the center of determining the level of supports and services wanted and needed.

Even though Person Centered Services is a separate agency, Care Coordinators are maintaining their current office sites in Batavia and Albion.

For additional information, please visit Person Centered Services website at www.personcenteredservices.com.

Source: Person Centered Services



Arc of Genesee Orleans is available to help families through the guardianship process. Many parents of children with disabilities are faced with the question of whether or not to seek legal guardianship. In New York State, everyone who turns 18 is automatically assumed to be legally competent to make decisions. Guardianship is a process by which someone is appointed by a court to make decisions for a person who is unable to make decisions. In simpler terms, guardianship allows a parent to continue making decisions that they made prior to their child turning 18.

For more information on guardianship, please contact Jill Pegelow at jpegelow@arcgo.org or (585) 343-1123.

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